IHSS POMONA OFFICE information provided by: the Los Angeles City Department of Aging

In-Home Supportive Services In-Home Asst

Hours:
8am - 5pm Monday - Friday

Area(s) Served:
Azusa 91702 Baldwin Park 91706|Irwindale 91706 Industry 91744|Claremont 91711 Covina 91722 91724|Diamond Bar 91765 Duarte 91010|El Monte 91731 - 91733 Glendora 91740|Hacienda Hgts 91745 La Puente 91746|La Verne 91750 Monrovia 91016|Pomona 91766 91768 Rowl

Fees:
Free to Low Income Seniors

Eligibility Requirements:
Homebound Disabled Dr’s Certification

Record last updated: Mar 30 2009 5:16PM
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Addresses

  • 360 E. Mission Blvd.,
    Pomona, CA 91766
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Phone Numbers

  • (909) 802-2473
  • Toll-Free
    (866) 465-0905

FAX

  • Facsimile
    (909) 622-5395

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User Reviews

Client
11/26/2013 8:10:14 AM

The people in this office is very very very unprofessional. The receptionist with the pink hair is rude and always give you a nasty look as if you're bothering her, she has no people skills. She talks to the providers like they're stupid and how can I forget the people that call in that she will keep on hold so that she can play games on her cellphone and gossip with a co-worker sitting with her behind the window. The security guard is just as bad. He thought yelling at the people in the lobby was okay after he said Please! Which was the last thing he had said. This entire office need to be retrained on friendly professional customer service or be fired!
client
1/9/2014 3:38:55 PM

very rude and very unprofessional. i didn't receive my timesheets or pay for about a good 4 weeks. i called multiple times, they would hang up on me and i will try many more times still unsuccessful. if this continues the state needs to fire everyone at this pomona office for this unprofessional manner or enforce a new strict training process on how to provide great customer service.
client
5/30/2014 1:27:10 PM

I have tried to recieve payment since October of 2013 it is now may 30th 2014! Went to orientation after several calls and visits into the office. I attended the orientation on may 1st recieve the fingerprinting paperwork immediately go it get fingerprinted that same day. On Monday I receive a notification advising me that I failed to appear to my first orientation!? Wednesday my fingerprint approval comes in via mail!? Confused? I have called left several messages no one calls me back?! I don't understand why no one will help me..so frustrated with the lack of professionalism.
Mother Effer
6/9/2014 12:15:11 PM

My mother is my in home service provider & hasn't received a payment/new time sheet for a while now. I've left several messages on the toll free number...not one response! I've also tried the (909) number, but they don't even answer that one. What the hell is going on?
Family Member of Client
6/24/2014 3:35:25 PM

I Called 10 times... A Recording Comes on and says we are Unable to take your call... Finally Someone answered A Ms. Jones... We Got time sheets that say Void on them... I was calling to ask what should we do... She started Yelling... STOP... Would not even listen to what I had to say... I asked her for her name... she refused to give it to me... I said your a county worker and must... then asked to talk to supervisor... She was nice... I read these complaints to her she was upset... Gave me my Info and we hung up... Many people would Love to have the Job they don't appreciate...
 
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